Ocean Downs Casino
Frequently Asked Questions (FAQs)
Your wellness and safety are our top priorities so we have compiled a list of FAQs that hopefully address some of the questions and concerns you may have at this time.
Hours of Operation
- Regular Hours – 8 AM – 2 AM
Q. What if my Slot Machine (TITO) Cash-Out Voucher expires while the casino was temporarily closed?
A. We are working with our regulators to get approval to extend the valid date for any slot machine cash-out voucher that expired beyond the date of our closure.
Q. What will happen to my Club Ocean players club Tier Status Points?
A. We will postpone Tier downgrades until January 1, 2021. Your Club Ocean players club Tier Status Points will not expire or change.
Q. Will my Slot Points expire?
A. No. If any available Slot Points balances you had as of our closure date expired during our closure, they will be made available. Visit the Club Ocean players club for assistance.
Q. What happens to my drawings entries?
A. Drawing entry promotions scheduled during our closure date were canceled. However, entries you may have earned for a canceled drawing will be added to a future drawing or promotion.
Q. What happens to the tickets I purchased for a concert/event?
A. All concerts and events originally scheduled during our closure have been canceled. Ticket refunds or tickets for potential rescheduled dates will be made available through the third party promoter.
WIN/LOSS Statements & W-2G Requests:
Q. How can I request my W-2G?
A. Club Ocean players club members who need a copy of their 2019 W2G tax form can download either form at https://bit.ly/2RE3U38
Q. How can I request my Win/Loss statement?
A. Club Ocean players club members who need a copy of their 2019 2019 Win/Loss Statement can download either form at https://bit.ly/3elkfn9
Print and fill in the form with your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. Include a copy of your valid photo ID. If you have your Club Ocean players club number handy, please include it too.
Please allow 5 to 7 business days for requests to be processed.
We are not taking requests over the phone. We apologize for any inconvenience this may cause.
Thank you for your patience as we work through this process together.